Telecare Sausal Creek Outpatient Clinic

Telecare was founded on the belief that rehabilitation and recovery from serious mental illness are possible. We have consolidated our learning and experience into the Recovery-Centered Clinical System (RCCS), a richly personal, holistic, and comprehensive approach to recovery.

The system was developed internally over 20 years with extensive involvement from Telecare's clinical and operational staff at all levels. The RCCS was also deeply shaped by direct input and collaboration with our clients and peer employees. Telecare has provided training and consultation on our RCCS with selected customers, including the State of Oregon. 

The RCCS is based on a belief that recovery can happen, but it does not cause recovery to happen. Instead, the RCCS strives to create an environment that supports recovery. It does this by concentrating on two distinct but complementary areas: culture and conversations.

• Culture is focused on the recovery environment. The recovery environment is created collaboratively by staff and the individuals served, and by the interpersonal relationships that are developed to foster a supportive program setting. At Telecare, culture work focuses on five areas of awareness: uniqueness, power, judgment, motivation, and respect. We believe that when we are mindful of these areas of awareness and thoughtful about our words and actions, we can cultivate an environment where recovery can grow and thrive.

• Conversations are focused on the individual. Conversations encompass five components: identity, hope, choice, harm, and connection. We believe that when people are asked about themselves and these important topics, with curiosity and non-judgment, that it creates space and opportunity for people to awaken and enliven their recovery process.